TERMS OF USE 

Using the web shop

The Terms of Use are made available to the Users of the Site and we urge them to be thoroughly acquainted with them before using the Website www.nashecosmetics.com.

The Website www.nashecosmetics.com may be used for private use without charge, subject to the terms and conditions defined in the Terms of Use and Terms of Purchase. The users of www.nashecosmetics.com web shop are obliged to abide by the terms and conditions defined in the Terms of Use and Terms of Purchase.

NASHE COSMETICS d.o.o. through the web shop allows you to buy the full range of goods that are on the web offer. The offer consists of handmade cosmetics.

We encourage the buyers to familiarize themselves with the Terms of Purchase before making a purchase and to regularly check the Terms of Use and Terms of Purchase to be all rights and obligations

By using the Website www.nashecosmetics.com to buy or collect information about Nashe Cosmetics products, you confirm that you are aware and agree to the application of these Terms of Use and the Terms of Purchase. If you do not agree to these Terms of Use and Terms of Purchase, do not use the www.nashecosmetics.com Website to purchase or obtain information about the product.

This Website contains information about NASHE COSMETICS d.o.o.’s products and services and serve as an electronic point of sale – a web shop.

NASHE COSMETICS d.o.o. is not be liable for any damages arising from the use of this Website and the use of information from this Website for purposes that go beyond their intended purpose.

NASHE COSMETICS d.o.o. reserves the right to change these Terms at any time without prior notice and will not be liable for any possible consequences resulting from such changes. Any changes will take effect immediately after being published on the Website www.nashecosmetics.com.

NASHE COSMETICS d.o.o. reserves the right to change, restrict or discontinue the provision of www.nashecosmetics.com at any time without prior notice, including in part or may completely restrict access to and provide certain services to users who violate the provisions of these Terms of Use or/and the Terms of Purchase.

The use of www.nashecosmetics.com services is authorized solely for adults. The use of www.nashecosmetics.com by children or minors is not permitted and parents and/or guardians are obliged to take care of it, otherwise they assume all rights and obligations arising from such use, and NASHE COSMETICS d.o.o. shall not be liable for any consequences of such use.

We care about the safety of children and believe that minors cannot make their own decisions about using our products. We encourage parents to make decisions for them. By virtue of the fact that persons under 18 cannot order, we protect minors from unauthorized use of information society services. Any order made as an unregistered user is treated as an order by a treated user.

The of the Website www.nashecosmetics.com must not be used without the permission of NASHE COSMETICS d.o.o. nor be given to third parties.

 

PRIVACY DATA PROTECTION

Keeping personal information private

The Website www.nashecosmetics.com is owned by NASHE COSMETICS Ltd., Viška Ulica 24, 52100 Pula, Croatia. For more information about the company click here. For any questions, you can find company contact information here.

We ask users to carefully read the Data Protection Policy available at www.nashecosmetics.com. By accessing and/or using our Website, the user acknowledges that it has read, understood and agrees to all the conditions of confidentiality of data and the ways of using the www.nashecosmetics.com Website.

The information of the website www.nashecosmetics.com users is used solely for the purposes for which it was collected and for which consent was given. The consent to the processing of personal data may be given by persons over the age of 18 years or older, while for persons under the age of 18 only the consent of the parent or guardian may be given. The user voluntarily enters their personal information when registering. In the case of consent to the provision of personal data, the user shall be deemed to have consented to the conditions of use of personal data, and on the basis of which the Seller is granted the right to collect, use, process and transfer personal data necessary for the use of Internet sites in accordance with the provisions of the Personal Data Protection Act. The user may withdraw his consent at any time without explanation. In this case, any further data collection is terminated, registration on the site is terminated and all obligations arising during the membership are to be fulfilled. Upon completion of the obligations, the user has the right to “forget” and if he/she wishes to exercise that right, NASHE COSMETICS d.o.o. agrees to delete all collected user information.

NASHE COSMETICS d.o.o. undertakes to protect the privacy of the personal data of all registered users of the www.nashecosmetics.com Website and will treat them in accordance with the General Data Protection Regulation, or other applicable regulations.

NASHE COSMETICS d.o.o. agrees to provide Users with access to the personal information in its possession to ensure that personal information is accurate, complete and up to date. Should users request correction of their personal information, NASHE COSMETICS d.o.o. will modify such information.

The personal data of the user is protected in accordance with the Law on Personal Data Protection and is protected by NASHE COSMETICS d.o.o. will not in any way make it available to third parties without the consent of the user. The following shall be exempted from the delivery service, the authorized services of the executive branch of the Republic of Croatia, for the purposes of investigative actions based on a valid court order, for the purpose of performing the service, protecting the interests of users and NASHE COSMETICS d.o.o. and the prevention of possible misuse.

NASHE COSMETICS d.o.o. will collect User Data for:

the need for better insight and understanding of the individual needs and requirements of the users, as well as the development of the possibility of providing the best quality of all services of the seller, with the aim of an increased customer satisfaction;

contacting the user in mail, by telephone, SMS and / or e-mail;

processing (for example: creating an invoice) and delivering an order made by the user;

providing information to third parties (for example: delivery service) necessary for the performance of the above purposes.

NASHE COSMETICS d.o.o. will retain personal information necessary for the purposes set out in the Terms of Use and Terms of Purchase. Upon expiration of this time, personal data will be destroyed, erased or made anonymous in a way that ensures that personal information is maintained.

NASHE COSMETICS d.o.o. will ensure that the User’s personal information is kept in a secure place (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or modification of personal information), which can only be accessed by authorized personal.

When providing personal information, the User warrants that it is complete, true, accurate and up to date.

Unfortunately, no data transmission over the Internet can be completely secure. For this reason, NASHE COSMETICS d.o.o. cannot guarantee the protection of any information transmitted to the www.nashecosmetics.com site and is not responsible for any misuse by a third party who receives such information.

NASHE COSMETICS d.o.o. is not be liable for any accident or error due to force majeure or other objective circumstances causing accidental breach of the user’s guaranteed data protection, but guarantees that the error will be remedied, if possible, as soon as possible.

NASHE COSMETICS d.o.o. cannot guarantee that the information on the Website will be error free. If an error occurs, please report it to shop@mynashe.com so that we can resolve it as quickly as possible.

Card payment

The credit or debit card payment service on the website www.nashecosmetics.com is carried out through the CorvusPay system.

Since 2012 CorvusPay has been compliant with the norm and holds a PCI DSS Level 1 certificate which proves the highest level of compliance. CorvusPay renew its certificate every year, which is preceded by a demanding system audit process that takes place under expert supervision of authorized audit firms (Qualified Security Assessors). Having held this certificate for many years, CorvusPay has become acknowledged as one of the best and most secure electronic payment companies in the world.

What is PCI DSS?

PCI DSS (Payment Card Industry Data Security Standard) is a comprehensive set of standards established for the purpose of processing card payments securely, which was developed by card schemes (Visa Inc., MasterCard Worldwide, American Express…).

The standard’s objective is to raise card transaction security levels and protect the users of card payment services. All issuing and acquiring banks and card schemes, Internet Payment Gateway service providers and other businesses in the card payment chain, which accept, process, store or forward card data in any way, are obliged to comply with the PCI DSS standard, regardless of their transaction volumes. (www.pcisecuritystandards.org).

Online dispute resolution

The Commission of the European Union has introduced rules on digital contracts to simplify and promote access to digital content and online shopping across the EU, and the new online platform is now boosting confidence in online shopping and thus making an important contribution to the EU’s Digital Single Market Strategy.

Internet-based dispute resolution platforms Buyer can access by clicking on this link.

DELIVERY

Delivery is subject to the terms and conditions set out in the Terms of Purchase.

In the shipping price the packaging cost is included.

Price list for package delivery:

 

Country

up to 1 kg 

up to 2 kg 

up to 5 kg 

Expected delivery time (working dayss)

Austria

155.59 kn

      165.00 kn 

      185.16 kn 

2 days

Belgium

199.94 kn

      230.84 kn 

      267.13 kn 

2 days

Bosnia and Herzegovina

 

179.10 kn

      212.40 kn 

4 days

Bulgaria

360.25 kn

      372.75 kn

4-5 days

Czech Republic

155.59 kn

      165.00 kn 

      185.16 kn 

2 days

Denmark

                          242.75 kn

    255.25 kn 

3-4 days

Estonia

                          242.75 kn

      255.25 kn 

4-5 days

Finland

      360.25 kn 

      372.75 kn 

5 days

France

173.06 kn

      186.50 kn 

      226.81 kn 

4 days

Croatia

38.00 kn

        40.00 kn 

        45.00 kn 

1 day

Ireland

                          242.75 kn 

    255.25 kn 

4-5 days

Italy

173.06 kn

      186.50 kn 

      226.81 kn 

3-4 days

Latvia

                          242.75 kn 

    255.25 kn 

4-5 days

Liechtenstein

                           362.49 kn 

      403.03 kn 

3-4 days

Lithuania

                          242.75 kn 

      255.25 kn 

4-5 days

Luxembourg

199.94 kn

      230.84 kn 

      267.13 kn 

3 days

Hungary

79.00 kn

        84.38 kn 

        84.38 kn 

2 days

Netherlands

199.94 kn

      230.84 kn 

      267.13 kn 

4 days

Germany

155.59 kn

      165.00 kn 

      185.16 kn 

3-4 days

Norway*

                           465.26 kn 

      526.54 kn 

7 days

Poland

199.94 kn

      230.84 kn 

      267.13 kn 

4 days

Portugal

                           242.75 kn 

    255.25 kn 

4-5 days

Romania

                           360.25 kn 

      372.75 kn 

4 days

Slovakia

155.59 kn

      165.00 kn 

      185.16 kn 

2 days

Slovenia

79.00 kn

        84.38 kn 

        84.38 kn 

1 day

Spain

                          242.75 kn 

    255.25 kn 

5 days

Serbia

 

      179.10 kn 

      212.40 kn 

4 days

Sweden

                          242.75  kn 

    255.25 kn 

5 days

Switzerland

 

      362.49 kn 

     403.03 kn 

4 days

Ukraine

                           187.11 kn 

     245.57 kn 

6-10 days

Great Britain

173.06 kn

      186.50 kn 

     226.81 kn 

4 days

The shipping price in Euro (€, EUR) for order placed using the web page www.nashecosmetics.com/en/ is calculated according to the average of the Croatian National Bank on the day of ordering.

The price includes VAT except for Countries outside the European Union (Bosnia and Herzegovina, Liechtenstein, Norway, Serbia, Switzerland, Ukraine), Great Britain excluded.

The prices in the table above are for information only and may differ from the final prices listed on the billing page.

Delivery time may be extended due to weather or other inconveniences.

*Delivery on islands and places with a special delivery regime takes place according to Overseas Express overall delivery schedule or according to DPD delivery schedule to the islands and DPD Delivery Schedule.

** Delivery in Croatia is free for orders over 300 kn, except during promotions.

For the duration of the promotion, shipping is charged regardless of the amount of the cart.

*** For lower shipping rates in Slovenia you can visit the website www.nashe.si.

*** For lower shipping rates in Belgium you can visit the website www.bioworldcosmetics.com.

*** For lower shipping rates in Norway check the website www.sitomani.no

Shipping costs to countries not listed in the table above will be given in the invoice.

Delivery is considered to have been made at the time of delivery of the product to the delivery service.